HR Administrator – HRMS

Job Description Roles & Responsibilities Job Purpose: The HR Administrator – HRMS is responsible for maintenance and upkeep of the Al Madina HRMS. This role focuses around HRMS administration, coordination, maintenance, development and optimization. Key Responsibilities: HRMS Administration & Data Integrity Act as the primary administrator for iHits HRMS, maintaining employee records, organisational structures, and workflows. Ensure data accuracy through regular audits and quality checks. Manage user access, permissions, and system security. Process employee lifecycle changes (new hires, promotions, transfers, leavers). System Optimisation & Support Identify opportunities to streamline HR processes using system functionality. Support configuration changes, upgrades, and new module rollouts. Test new features and enhancements before deployment. Troubleshoot system issues and work with HR, Payroll, IT, and vendor support to resolve them. Reporting & Analytics Build and maintain HR dashboards and standard reports. Provide workforce insights (headcount, turnover, compliance metrics). Respond to ad‑hoc reporting requests with clear, accurate data. User Support & Training Provide day‑to‑day support to employees and managers on system navigation and queries. Develop and deliver training materials for new features or processes. Promote effective use of self‑service tools. Other aspects of the role may include the below, supporting the HR Management Team: Employee Lifecycle & HR Operations Prepare system driven offer letters, contracts, and onboarding documentation. Coordinate onboarding activities to ensure a smooth new‑starter experience. Support offboarding processes, including documentation and system updates. Provide accurate data to payroll (absences, changes). Compliance & Governance Ensure HRMS and HR processes comply with data protection regulations and internal policies. Support internal and external audits with accurate data and documentation. Maintain up‑to‑date process documentation, workflows, and SOPs. Assist in updating HR policies and employee handbooks on HRMS Benefits & Absence Administration Maintain absence records and support return‑to‑work processes People Operations Support Support HR projects (engagement surveys, policy updates, audits) Assist with cyclical processes (performance reviews, probation reviews, pay reviews) Maintain HR calendars and reminders for key activities Desired Candidate Profile Qualification(s) Skills & Experience (E – Essential / P – Preferred): Minimum 5 years of experience in an HR administration, HR coordination, or People Operations role (E) Minimum 3 to 5 years of hands-on use of HRMS, HRIS software (E) Understanding of employee lifecycle processes (onboarding, changes, offboarding) (P) Proven ability to maintain accurate employee data and support payroll and other inputs (E) Exposure to HRMS/HRIS configuration, testing, or system improvements (P) Experience handling confidential information in line with GDPR and data protection standards (P) Comfortable working in a fast‑paced environment with high‑volume administrative tasks (P) Knowledge & Competencies (E – Essential / P – Preferred): Excellent attention to detail and commitment to data accuracy (E) Excellent time‑management skills (E) Clear, professional written and verbal communication (E) Ability to troubleshoot basic system or process issues and escalate appropriately (P) Customer‑focused approach when supporting employees and managers (E) Ability to work collaboratively with HR, payroll, IT, and operational teams (E) Proactive, solution‑oriented mindset with the ability to spot errors and inconsistencies (E) Readiness to promote positive, inclusive, and thriving workplace (P) Personal Qualities Discreet, trustworthy, and professional in handling sensitive information. Calm and composed when managing competing priorities. Positive, can‑do attitude with a willingness to learn and develop. Reliable, consistent, and committed to delivering high‑quality work. Complying with Procedures: Ensure all operations comply with the Company operating policies and procedures. Ensure all operations comply with the Company policies. Be aware of company conditions of employment as detailed in the Employee Handbook. Liaise with the HR Department to assure compliance with current employee law legislation and employment contract and keep up to date with other current legislation, legal requirements and regulations that apply to the company. Employment Type Full Time Company Industry Retail Department / Functional Area HRHuman RelationsIndustrial Relations Keywords HR AdministratorHRMSHR AdministrationHR CoordinationPeople OperationOnboardingEmployee LifecycleHRMS Administration Get real-time job updates only on our App