Senior Manager - Technology (UAE National)

Job Description Roles & Responsibilities We are seeking a strategic and delivery-focused Senior Technology Manager to lead the development and execution of our technology roadmap and transformation strategy. This role is pivotal in establishing a new internal IT department, transitioning from outsourced services, and driving continuous improvement across technology operations. The ideal candidate will be a well-rounded leader with a strong grasp of both strategic planning, project management and technical delivery - capable of aligning technology budgets and initiatives with broader organizational goals in a purpose-driven and human-centric way. KEY RESPONSIBILITIES The Senior Technology Manager will lead the development of a strategic technology roadmap aligned with organizational goals, oversee the establishment of a new internal IT department, and manage the transition from outsourced services. They will drive transformation initiatives using Agile methodologies and design thinking, facilitate user-centric solution development through user story capture and iterative delivery, and coordinate cross-functional teams to execute complex projects. Post-transition, the role will focus on operational excellence, implementing performance metrics, and fostering a culture of continuous improvement and innovation. Operational Roles & Responsibilities Strategy & Roadmap Development Develop and articulate a forward-looking, purpose-driven and human-centric technology strategy aligned with organizational goals. Lead the creation of a multi-year roadmap covering infrastructure, applications, data, and service delivery. Collaborate with executive leadership and external consultants to define future-state architecture and transformation priorities. Develop and oversee the technology budget forecast, ensuring project budgets align with company governance standards. Department Establishment & Transition Management Design and implement the structure, governance, and operating model for a new internal IT department. Lead the transition of outsourced IT services to in-house operations, ensuring continuity and quality. Define and embed processes for service management, performance monitoring, and compliance. Transformation & Delivery Oversight Champion Agile methodologies across teams, ensuring iterative delivery and responsiveness to change. Facilitate design thinking workshops to uncover user needs and co-create solutions. Oversee the development and refinement of user stories, epics, and backlogs in collaboration with product owners and stakeholders. Manage cross-functional delivery teams, ensuring alignment with business priorities and timelines. Operational Excellence & Continuous Improvement Take ownership of IT operations post-transition, ensuring stability, scalability, and performance. Establish KPIs and reporting mechanisms to monitor service delivery and operational health. Drive a culture of continuous improvement, innovation, and proactive problem-solving. Desired Candidate Profile Minimum Qualifications Bachelor’s degree in a Computer Science related field. Demonstrable continued certifications in IT, Security and Project Management are an added advantage. UAE National preferred. Minimum Experience Proven experience (6+ years) in technology leadership roles, ideally within complex or transitioning environments. Strong background in IT strategy, transformation, and operations. Strong background in infrastructure, Cloud, Security and Applications implementation. Demonstrated success in building and leading high-performing teams. Experience managing vendor transitions and establishing internal capabilities. Excellent communication, stakeholder management, and leadership skills. Solid understanding of enterprise architecture, infrastructure, and modern IT service delivery models. Solid experience in project budget management, and technology procurement activities. Experience in preparing and reviewing tenders and bidder proposals. Experience in developing and sharing project and operational progress reports with executive management. Employment Type Full Time Company Industry HotelsHospitality Department / Functional Area IT Software Keywords Senior Manager TechnologyIT DirectorChief Technology Officer CTOVendor ManagementCloud ComputingTechnology ArchitectDigital TransformationBudget ManagementChief Information Officer CIO Get real-time job updates only on our App