IT Support Engineer, MENA

Job Description Roles & Responsibilities Help Desk & Employee Support First-line IT support for a 70+ person team hardware, software, and account issues On-site and remote support across macOS and Windows Maintain runbooks and self-service resources to reduce repeat requests Onboarding Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning Execute provisioning workflows and fulfill access requests per our access entitlement model Coordinate with HR and hiring managers on start dates and equipment needs Offboarding Run offboarding on last days: disable accounts, revoke access, recover equipment Keep offboarding logs accurate and audit-ready for SOC 2 Access Requests Own the access request queue and fulfill approved requests within our 2-hour SLA Route Tier 2/3 requests to the right approvers and track to resolution AV, Network & MENA Offices Support conference room AV across office locations setup, troubleshooting, and keeping meetings running Help maintain office network infrastructure and troubleshoot connectivity issues Serve as the IT point-of-contact for our MENA offices remote support, new hire setup, and hardware logistics Desired Candidate Profile Have 2+ years of IT support or helpdesk experience, ideally at a startup Are comfortable in Okta provisioning, groups, and SSO troubleshooting Have run onboarding and offboarding workflows and understand the security stakes Are organized and dependable you juggle open requests without dropping the ball Communicate clearly with non-technical employees Work independently and surface issues proactively Bonus points for: Google Workspace administration MDM experience (Jamf, Kandji) SOC 2 access control or IT audit exposure Basic scripting (Python, Bash) Company Industry IT - Software Services Department / Functional Area IT Hardware SupportIT Hardware Repair & Maintenance Keywords IT Support EngineerMENA Get real-time job updates only on our App