Application Support Engineer

Job Description Roles & Responsibilities Application Support Engineer Incident Management and Resolution (Levels 1 & 2) Support: Receiving, analyzing and prioritizing requests and incidents reported by users (via our ticketing tool). Diagnostic & Investigation: Investigate complex anomalies by analyzing application behavior, reproducing bugs, and inspecting logs if necessary. R solution: To provide users with clear, precise answers and workarounds. Escalation and Technical Collaboration Bug qualification: Document unresolved incidents at your level in an ultra-precise manner (reproduction steps, logs, impacts) to transmit them to the development team. Follow-up: Ensure follow-up of fixes with the technical teams and keep the client informed of progress. Product Interface: Working hand in hand with the Product Customer Success Manager to identify bug trends and populate the knowledge base. Am lioration Continue & Documentation Knowledge base: Write technical sheets, internal solution procedures and participate in feeding the Help Center for user self-care. Optimization: Participate in the improvement of monitoring and support tools to gain efficiency. Desired Candidate Profile Education / Experience: With higher education in Computer Science (Bac+2 Bac+5) or a passionate self-taught individual, you have a first successful experience in a similar position (Application Support, N2 Support, or Software-oriented Helpdesk Technician). Comp tences Techniques (Soft & Tech) : You have a good understanding of web/SaaS architectures (APIs, HTTP requests, browser code inspection). Knowledge of NoSQL databases and log reading is a serious asset. Knowledge of tools such as Azure DevOps. M thodologie & Posture : Rigour and analytical mind: You like to dig into a problem, formulate hypotheses and find the root cause. Customer service skills and teaching ability: You know how to rephrase a complex technical problem using simple and reassuring words for the customer. Resilience and calm: You know how to manage priorities and stress when faced with a blocked client. If you match this profile, please send your CV by clicking on the apply tab Company Industry IT - Software Services Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Application Support Engineer Get real-time job updates only on our App