Senior Network Engineer

Job Description Roles & Responsibilities Provide a single point of contact for end users to receive all infrastructure-related support and maintenance within the organization's software applications in person, by telephone, or via remote access in a timely and accurate fashion. Install, diagnose, reconfigure, maintain, and upgrade all running software applications stack and related equipment to ensure optimal performance. Manage and prioritize the design, maintenance, development and evaluation of all infrastructure systems including LAN, WAN, security, server, telephony, Internet, intranet, and wireless implementations. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future group requirements. Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed. Conduct feasibility studies for a variety of upgrade projects, improvements and policy. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration, service management, IT security and project management. Participate in the development of IT strategies in collaboration with the group’s executive team. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure and helpdesk procurement. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Establish and maintain regular written and in-person communications with the group’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Manage and provide guidance with the planning and deployment of infrastructure security measures. Establish operational level agreements (OLA) with application manager. Ensure and monitor all IT data & system backups are taken properly and restoration of backup data testing is conducted regularly. Ensure all support incidents are recorded in the Helpdesk system and updated accurately online; ensure pending work is carried out on a time-bound action programme. Provide continuous feedback to division head on matters relating to profiles, data storage systems/backup, system tuning and other related matters. Ensure all software/license legal requirements are maintained and any illegal usage is brought to management for regularization. Ensure continuous cross-functional training is given to team members on all jobs handled. Ensure passwords and system passwords (of Lals Group network) are not disclosed to anyone else. Ensure unauthorized staffs are not provided access inside the Data Centers. Ensure the company's confidential data/information is not provided to unauthorized staff unless approved by HOD/CEO. Ensure no computer hardware, software or data/information is taken out of the company without written permission of HOD. Carry out any other jobs entrusted by supervisor from time to time. Desired Candidate Profile Experience with Cisco Voice, Webex, IPT, Fortinet, Palo Alto firewall, VPN, IP SEC, Load balancer, Web Proxy, Cisco Routing and Switching (mandatory and non-negotiable). Ability to manage and prioritize infrastructure systems. Capable of preparing RFPs, bid proposals, contracts and scope of work reports. Strong negotiation skills with vendors, outsourcers and contractors. Good communication skills with executives, decision-makers, stakeholders and end users. Ability to develop IT strategies with executive team. Knowledge of infrastructure security measures planning and deployment. Competent in managing Helpdesk systems and incident tracking. Commitment to legal compliance on software/license use. Capability to provide cross-functional team training. Strong security and confidentiality awareness. Employment Type Full Time Company Industry IT - Software Services Department / Functional Area Engineering Keywords Senior Network EngineerCisco VoiceWebexIPTFortinetPalo Alto FirewallVPNIP SECLoad BalancerWeb ProxyCisco RoutingSwitchingLANWANTelephonyServer InfrastructureInternetIntranetWireless ImplementationsInfrastructure Systems Get real-time job updates only on our App