Front Desk Executive

Job Description Roles & Responsibilities Manage overall operations of the spa. Manage and carry out procedures, have current knowledge of treatment. Ensure client experience is proficient including bookings, payments, and consultation cards. Hire and train employees. Oversee marketing and customer relationship management initiatives. Fill any non-specialized roles when employees are absent. Managing spa team members and beauty therapists to ensure high motivation, provision of high-quality service and ongoing development. Create a weekly staff schedule. Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmers to core fitness-based schemes. Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement. Manage customer feedback effectively to ensure continuous service and program improvement. Ensure customers and guests receive friendly and consistent personalised service from all team members. Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed. Desired Candidate Profile Ability to maintain brand’s standards, policies and procedures Ability to build and maintain relationships with Guests and Members. Organized and focused. Should be strong enough to lead the department Ability to multi-task. Coordination with different departments of hotels Inventory management for products, linen, disposables, etc. Set the goals towards targets achievements. Employment Type Full Time Company Industry FitnessWellnessGymSalonSpa Department / Functional Area SalesBusiness Development Keywords Customer ServiceTeam CollaborationFront Desk ManagerGuest Services AssociateMultitaskingSalesPackage SalesBusiness Development Get real-time job updates only on our App