Cluster Manager

Job Description Roles & Responsibilities A Cluster Manager in the gold and diamond industry is a senior-level retail role responsible for the operational and financial success of multiple jewellery retail outlets (typically 5–10 stores) within a specific geographic area. This role serves as the bridge between individual store managers and regional/zonal leadership. Core Responsibilities Sales & Profitability: Driving revenue, tracking KPIs (footfall, conversion, ASP), and optimizing profit margins across all assigned stores. Operational Control: Monitoring SOP compliance, inventory accuracy, visual merchandising standards, and stock security. Team Leadership: Mentoring store managers, conducting appraisals, and driving product training on jewelry, gold, and diamonds. Strategic Planning: Analyzing market trends, competitor activity, and identifying expansion opportunities. Ensure store and individual targets achievement and exceed the same Generate and monitor performance report and implement strategies to excel lead the store team and ensure policy compliance Desired Candidate Profile Requirements & Qualifications Background: Extensive luxury/jewelry retail experience, specifically focusing on multi-store leadership. Product Knowledge: Deep understanding of diamonds, gold, and solitaires. Education: Relevant degree in Management or Retail. Attributes: Strong leadership, communication, and high-net-worth individual (HNI) client relationship management skills. Employment Type Full Time Company Industry GoldGems & Jewellery Department / Functional Area SalesBusiness Development Keywords Cluster ManagerSales ManagerSales Business DevelopmentSales AdministrationSales CoordinatorSales SupervisorSales PlanningCluster OperationsCluster Management Get real-time job updates only on our App