Receptionist

Job Description Roles & Responsibilities Greet and welcome guests in a friendly, courteous, and professional manner. Verify guest eligibility and process lounge access using airline systems, membership cards, boarding passes, or vouchers. Check in guests accurately and maintain proper records of lounge usage. Provide information about lounge facilities, services, flight updates, and boarding procedures. Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary. Coordinate with airline representatives and lounge operations teams to ensure smooth guest service. Ensure the reception area is clean, organized, and presentable at all times. Monitor lounge capacity and manage guest entry in accordance with operational guidelines. Assist with administrative tasks, including preparing daily reports and maintaining guest records. Process payments for paid lounge access where applicable and reconcile transactions accurately. Comply with airport security regulations, company policies, and health & safety standards. Support other lounge operations as required to ensure excellent guest experience. Desired Candidate Profile High school diploma or equivalent required; an associate degree in office administration or related fields is preferred. 1-3 years of experience in a receptionist or front desk role, showcasing your proficiency in managing a busy reception area. Experience in a corporate or customer service environment, demonstrating your ability to handle diverse client interactions with professionalism. Fluency in English is mandatory; proficiency in additional languages is highly desirable to cater to a diverse clientele. Employment Type Full Time Company Industry AirlinesAviation Department / Functional Area SecretaryFront OfficePersonal Assistant (PA) Keywords Customer Service RepresentativeCustomer ServiceAdministrative AssistantWelcome Desk AttendantVisitor ManagementData EntryGuest Services RepresentativeCommunication Skills Get real-time job updates only on our App