Jr Applications Support & Maintenance Engineer

Job Description Roles & Responsibilities Job Objective : Provide solution support and maintenance services Roles & Responsibilities: Handle the Operation, Support and Maintenance of the various components in the issuance solution Work with the customer support and operation teams and solve any tickets and issues reported by the customer Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution Data collection and reporting to the management and the customer, periodically and on demand Perform system health checks and update the status to the team and customer if required Validate and deploy new software releases Monitor the system in proactive manner and foresee any possible issues along with proposing solution Perform preventive maintenance on the system Perform the tasks assigned by the support manager or team leader Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role Ensure all support incidents and their resolutions are well documented in the local support portal Work Experience Requirements: 1+ Years of experience required Qualification, certification and Educational Requirements: Degree in Computer science/engineering or related field Preferred Skills: Fluent in English (Written and Oral) Native Arabic speaker excellent communication skills Software development in enterprise technologies (J2EE, .NET, Web services) SQL development Knowledge in application servers IT capabilities & knowledge (Windows, Linux) Basic scripting knowledge (DOS, Power Shell, Bash) Nice to Have: Knowledge in Smart Card technology, personalization & cryptography concepts Basic knowledge in computer networks Concepts of IT Service Management Desired Candidate Profile Title : Support & Maintenance Engineer (Saudi Nationals only) Location : Riyadh KSA Company Industry Engineering Design & Consulting Department / Functional Area IT Software Keywords Jr Applications Support & Maintenance Engineer Get real-time job updates only on our App