Customer Service Advisor - Italian

Job Description Roles & Responsibilities Job Description Our multinational company is recruiting Italian-speaking Inbound Account Managers for one of our clients. Your mission will be to: Ensure the correct management of various customer transactions (calls, emails, chats). Embody, promote and enhance the image, products and services of the market. Know, master, and communicate the procedures, the specificities of the different product categories, the general conditions of sale, and legal obligations. Comply with group security and confidentiality policies and procedures Profile wanted A high school diploma Excellent command of Italian with an intermediate level of English for management. A high level of interpersonal communication skills Good command of customer relationship management (CRM) techniques Good interpersonal skills Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs. Social and other benefits In addition to a permanent contract (CDI), social security, private health insurance and transportation during closing hours, Foundever offers you: Certification training; A de-capped sales bonus; Un bonus di renda; An evolving salary; CNSS subscription; Private health insurance Social club As with all positions in our company, this position is open to people with limited mobility. Time slot 8H 22H rotating from Monday to Sunday, 5 days a week Net salary + bonus Skills/Knowledge/Abilities Call Center experience a plus Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals. Education High school diploma or equivalent Company Industry IT - Software Services Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Customer Service Advisor - Italian Get real-time job updates only on our App