Junior Technical Account Manager

Job Description Roles & Responsibilities During your first year as a Junior Technical Account Manager, you ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will: Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities. Focus on your personal and professional development as you grow your career at Red Hat. Support the Sales organizations goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise. As a Junior Technical Account Manager, you will also: Respond to customer inquiries and requests, following established procedures Document customer interactions and track issue resolution progress in designated systems Escalate complex technical issues to senior team members for guidance and resolution Participate in internal training programs to develop product knowledge and technical skills Perform customer onboarding and account maintenance tasks with the assistance of senior team members Proactively identify and document known solutions for common technical challenges Contribute to the creation and maintenance of knowledge base articles and support documentation What you will bring Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues Understand fundamental concepts of network communication and configuration Motivation to engage in self-directed learning on new technologies Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals Work remotely and from our Dubai Red Hat office location Effective communication (written and verbal), active listening and presentation skills Ability to work independently and collaboratively with internal teams and external customers Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus Full professional proficiency in written and spoken English and Arabic. Desired Candidate Profile Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues Understand fundamental concepts of network communication and configuration Motivation to engage in self-directed learning on new technologies Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals Work remotely and from our Dubai Red Hat office location Effective communication (written and verbal), active listening and presentation skills Ability to work independently and collaboratively with internal teams and external customers Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus Full professional proficiency in written and spoken English and Arabic. Company Industry IT - Software Services Department / Functional Area IT Software Keywords Junior Technical Account Manager Get real-time job updates only on our App