Executive - Customer Success & Lead Generation

Job Description Roles & Responsibilities Response: Monitor incoming leads from website forms, WhatsApp, social media DMs, email enquiries and marketplace listings. Respond to every new online enquiry within the company SLA with a clear, helpful first message that captures contact details, project type, budget range, timeline and measurement needs. Lead management Enter and update every lead in the CRM immediately (status, notes, next action, documents, attachments, source). Assign and escalate leads that require measurement, technical review, or site visit to operations/measurement team. Conversion & closing Nurture leads through to quotation, negotiation and order confirmation. Prepare or coordinate timely, accurate quotations (materials, fabrication, installation, lead times). Drive the lead-to-order process: follow-up calls, sample coordination, measurement bookings, revisions and final sign-off. Customer care & relationship building Build trust with customers: explain material choices (marble, granite, quartz), lead-times, installation process and after-sales care in simple language. Keep customers informed at every stage and ensure handover to operations with full documentation once an order is confirmed. Reporting & process improvement Maintain daily/weekly pipeline reports and update management on lead volumes, conversion rates, stuck leads and cancelled enquiries. Propose improvements to the website enquiry form, auto-responses and lead routing process to improve conversion. Coordination Work closely with measurement, fabrication and installation teams to ensure promised dates are realistic and honoured. Liaise with accounts for deposit scheduling, final invoicing and payment follow-up when needed Brand & compliance Ensure all communications reflect company quality and brand standards and comply with agreed terms (warranties, returns, installation policies). Desired Candidate Profile 2–5 years sales / relationship experience in B2C or small-commercial sales, experience in building materials, interior finishes, marble/granite/quartz, or kitchen/bath sectors is a strong plus. Comfortable handling online enquiries and converting digital leads into site visits and orders. Excellent spoken and written English; Arabic or Urdu/Hindi is an advantage for local customers. Strong CRM discipline and experience (HubSpot, Zoho, Salesforce or similar). Good negotiation skills, commercial awareness and ability to prepare clear quotations. Customer-first mindset with good organisation and follow-through. Employment Type Full Time Company Industry ArchitectureInterior Designing Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords SalesCustomer RelationsCustomer SupportRelationship Management Get real-time job updates only on our App