Head of Talent Acquisition

Job Description Roles & Responsibilities Essential Functions/Core Responsibilities Define and lead the recruitment strategy in line with business challenges and adapt it to the specificities of regions, clients, and professions Implement, optimize, and supervise the recruitment process: sourcing, qualification, interviews, collective session facilitation, onboarding of new recruits Ensure a smooth and high-quality candidate experience by evaluating their satisfaction and continuously improving the process Establish performance indicators to track and measure the effectiveness of sourcing and recruitment Manage and upskill the Talent Acquisition Morocco team. Assist operational staff in recruiting their teams and advise them within the current process Organize and optimize the recruitment process: sourcing, qualification, interviews, collective session facilitation, onboarding of new recruits; Develop and manage a talent pool to anticipate future needs and improve recruitment responsiveness Implement performance indicators (KPIs) to measure recruitment effectiveness and optimize processes Promote the employer brand through events and partnerships (ANAPEC, OFPPT, universities, forums) Candidate Profile: Significant experience managing a talent acquisition function across multiple sites, responsible for high volume hiring within the contact centre industry Ability to interpret and analyse recruiting metrics and trends: retention, quality of hire, net throughput, etc. Fluent in French and English (written and spoken), with a proven ability to deliver clear presentations to internal and external audiences. Advanced Microsoft Office skills Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Demonstrated ability to mentor, coach and provide direction to a team of employee Demonstrated ability to take initiative and ownership with focus on continuous improvement Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Solid understanding of the organization's business operations and industry. Demonstrated business acumen Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret. Excellent attention to detail Ability to handle and maintain confidential information What We Offer You At Concentrix, we make the recognition and well being of our talent a priority. Here are the benefits we offer to recognize your contribution: Fair and ethical advancement opportunities Professional development opportunities Competitive compensation Exceptional benefits, including: Health insurance Supplemental retirement plan after one year of service and enrollment On-site cafeteria service Gym with a dedicated on-site coach. Access is free (this benefit is available at sites that have a gym) Possibility to enroll in the company daycare (where available) or a daycare subsidy Company Industry Call CenterBPOKPOOutsourcing Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Head Of Talent Acquisition Get real-time job updates only on our App