IT Support Officer

Job Description Roles & Responsibilities Installing and configuring computer hardware, software, systems, networks, printers, scanners & PDAs. Managing and documenting all IT assets and updating in the Asset Management system, keep track of assets and monitor for any changes and reporting to line manager. Maintaining IT stocks based on the IT dashboard and Reporting to IT purchase team to Order more stocks. AD Users creation, Assigning Email licenses O365, setting up user systems & Configuring user profile. Accountable, Responsible & Take necessary action for IT Agent Ticket Dashboard, -Responding in a timely manner to service issues and requests & providing technical support across the company. Repairing and replacing equipment as necessary & Identifying hardware and software solutions. Troubleshooting / diagnosing technical issues & managing multiple cases at one time. Following up with end users to ensure the problem is resolved. Providing support in the form of procedural documentation. Document technical knowledge in the form of notes and manuals User Onboarding & Off Boarding Support Handling PDA Requests, Configuring & Releasing PDA to Sites, Supporting for Hardware issues, Maintaining PDA stocks. Level 1 Network Basic support & Configuring Network Ports and Maintain records. User Onboarding & Off Boarding Support Assist in the preparation of timely and accurate departmental statements and reports to meet department requirements, policies, and standards. Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed. Perform other related duties or assignments as directed Desired Candidate Profile Bachelor’s Degree in computer science/ Computer Information System / MCSA / MCDST / MCSE / CCNA / A+ Certification desirable (one or more) ITIL Knowledge Hardware and Networking Certifications 3 - 5 years' experience in a Support role in IT Support -L1 Level Knowledge and experience in troubleshooting Client operating Systems like Windows (11,10,8,7) Experience in troubleshooting Office 365 applications Experience in troubleshooting other computer-related application issues Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Knowledge of Microsoft Products – O365, share point, Outlook and Troubleshooting the issues related. Hands-on experience with Windows /PDAs Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work well in a team. Employment Type Full Time Company Industry Facilities Management Department / Functional Area IT Hardware SupportIT Hardware Repair & Maintenance Keywords IT SupportDesktop SupportIT Helpdesk Get real-time job updates only on our App