Junior IT Application Support Officer

Job Description Roles & Responsibilities Provide first-level support to users on IT applications Log, analyze, follow up, and escalate user issues when needed Assist with routine ERP and SFA support tasks Support data preparation and validation for ERP updates, including pricing, customer, item, and transaction data Write and run basic SQL queries under supervision Help identify data inconsistencies and support simple reporting or data extraction needs Monitor ERP/SFA integrations and report errors or unusual behavior Assist with testing application changes, fixes, integrations, and updates Support basic troubleshooting using Microsoft Visual Studio and VB.NET when needed Prepare documentation, user guides, checklists, and common issue-resolution notes Use AI tools responsibly to support documentation, troubleshooting, SQL drafting, and testing activities Desired Candidate Profile Bachelor s degree or technical diploma in Computer Science, IT, MIS, Business Computing, Computer Engineering, or a related field Fresh graduate; previous internship or relevant experience is a plus Basic knowledge of SQL and relational databases Basic understanding of software development concepts Good knowledge of Microsoft Excel Good communication skills in Arabic and English Good analytical and problem-solving skills Ability to communicate with business users professionally Organized, detail-oriented, and willing to learn Company Industry FMCGFoodsBeverages Department / Functional Area IT Software Keywords Junior IT Application Support Officer Get real-time job updates only on our App