Luxury Travel Consultant - Trilingual

Job Description Roles & Responsibilities We're looking for a professional, motivated and customer-focused Luxury Travel Consultant to join our luxury concierge team in the UAE. In this role, you'll deliver exceptional, personalised service to our high-net-worth members, managing a wide variety of lifestyle requests across travel, dining, retail, entertainment and exclusive experiences , with a strong focus on the Middle East market. Key Responsibilities Manage end-to-end member requests, delivering tailored recommendations and exceptional service within agreed timeframes. Use your destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences. Build strong relationships with members and suppliers to deliver seamless, personalised service. Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings. Resolve member queries and service recovery issues with professionalism and a customer-first mindset. Maintain accurate records and ensure all member interactions are updated in real time. Gather member feedback and identify opportunities to continuously improve the member experience. Maximise commercial opportunities by identifying commissionable bookings where appropriate. Consistently deliver the high standards of service expected by luxury and affluent clientele. This role is ideal for someone who is passionate about travel, luxury hospitality, dining, culture and creating unforgettable experiences for every member. Fluent in English, Arabic and French with excellent written and verbal communication skills (language assessments will form part of the recruitment process). Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service. Previous experience booking flights, hotels and other travel arrangements is highly desirable. Solid GDS experience, preferably Amadeus , with excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia. A strong understanding of luxury lifestyle services and the expectations of affluent and high-net-worth clients. Exceptional customer service, communication and relationship-building skills with the ability to remain calm and professional under pressure. Highly organised with excellent attention to detail and a proactive approach to problem-solving. Strong online research skills and the ability to source tailored recommendations quickly and accurately. Able to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines. Passionate about travel, luxury, dining, events, culture and lifestyle experiences. A positive, proactive "can-do" attitude with a genuine desire to deliver exceptional member experiences. Available to work on a full-time basis. Please note: This role is best suited to candidates with relevant travel, luxury concierge or hospitality experience. Unfortunately, career changers cannot be considered for this position. Shift Patterns Rotational shifts 5 days a week example either Tuesday - Saturday / or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview. Guidelines for Hybrid/Home Office option: Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete At Ten, employees are at the heart of everything. The company promotes a culture of recognition through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey. What Ten offers: Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program Offer flexible work arrangements including Hybrid work possibilities Sabbaticals: One month of paid leave every five years Remote Working Holidays: Travel and Work for up to 4 weeks per year! Access to lots of great travel and entertainment discounts as our clients members would! Dynamic work environment: Diverse tasks in an international team Career opportunities: Development prospects in an agile, growing company Inclusive company culture: Diversity and collaboration are highly valued Desired Candidate Profile Fluent in English, Arabic and French with excellent written and verbal communication skills (language assessments will form part of the recruitment process). Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service. Previous experience booking flights, hotels and other travel arrangements is highly desirable. Solid GDS experience, preferably Amadeus , with excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia. A strong understanding of luxury lifestyle services and the expectations of affluent and high-net-worth clients. Exceptional customer service, communication and relationship-building skills with the ability to remain calm and under pressure. Highly organised with excellent attention to detail and a proactive approach to problem-solving. Strong online research skills and the ability to source tailored recommendations quickly and accurately. Able to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines. Passionate about travel, luxury, dining, events, culture and lifestyle experiences. A positive, proactive "can-do" attitude with a genuine desire to deliver exceptional member experiences. Available to work on a full-time basis. Please note: This role is best suited to candidates with relevant travel, luxury concierge or hospitality experience. Unfortunately, career changers cannot be considered for this position. Guidelines for Hybrid/Home Office option: A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Company Industry TravelTourism Department / Functional Area TransportDriving Keywords Luxury Travel Consultant - Trilingual Get real-time job updates only on our App