Partner Account Manager

Job Description Roles & Responsibilities About Keka & the Middle East Partner Organization Keka is one of the fastest-growing modern HR-tech platforms, serving 10,000+ businesses globally across HR, payroll, performance, hiring and finance. The Middle East is a strategic growth market for Keka, with active expansion across the UAE, Qatar, Oman, and the wider GCC. The ME Partner Organization is the primary go-to-market engine for the region — operating a curated ecosystem of resellers, implementation partners, technology/ISV partners, and referral partners (HR consultants, payroll bureaus, PROs, advisors). The team runs a Reseller program under a Sell-Through billing model, supported by a structured incentive and enablement program tailored to the GCC. Role Summary The PAM owns a named book of Keka partners across the GCC end-to-end — program execution, pipeline, co-sell, operations, GTM, cross-functional alignment, and the partner relationship. You are the single throat-to-choke for your partners' revenue contribution and their experience working with Keka in the region. This role is based in Dubai and requires regular travel across the UAE, Qatar, Oman, and other GCC markets as the ecosystem expands. Key Responsibilities Program & Partner Mechanics Execute the ME Partner Program — manage partner onboarding, certifications, MDF usage, branding, incentives, rebates and commissions under the Sell-Through model. Maintain clean partner data in CRM/PRM (certifications, contacts, opportunities, license inventory). Oversee deal registration, contract renewals, SLA adherence, and MDF claim validation in line with regional commercial guardrails. Pipeline, Co-Sell & GTM Drive pipeline creation, co-sell support, commercial negotiation, margin discussion and conflict resolution across each named partner. Build partner sales plans, joint customer-success plans, reference-customer development, and upsell/cross-sell motions tailored to GCC buyer behavior. Run joint GTM — country-specific campaigns, key plays, enablement milestones, and co-marketing execution across UAE, Qatar, Oman and adjacent markets. Support land-and-expand within key accounts and contribute to UAE market build-out and new-country activation. Operations, Reviews & Cross-Functional Run QBR / MBR / weekly cadences, forecasting accuracy, pipeline hygiene, and partner scorecard management. Coordinate with Sales, Marketing, Ops, Finance, Legal, CS, Presales, AE and Channel Leadership across India HQ and the ME region. Resolve commercial, operational and support escalations; manage budgets and deal-desk for partner investments. Strategic Relationship & Lifecycle Executive alignment with founder / VP / C-level stakeholders at top partners; annual business reviews and multi-year growth roadmaps. Partner health-score monitoring, journey mapping, NPS, and advisory-board participation. Voice-of-partner programs, partner community building, and clean exit/offboarding when required. How Success Is Measured Partner-sourced and partner-influenced ARR against quota. Active partners %, pipeline coverage, win rate, and forecast accuracy. Certification compliance, partner enablement milestones, and partner NPS. Contribution from net-new partner additions within the named book. Desired Candidate Profile Must-Have 6–10 years in channel / alliances / partner-account management at a B2B SaaS or enterprise-tech company; carried a partner-sourced number. Demonstrated experience operating in the GCC — UAE, Qatar, KSA, Oman, Bahrain or Kuwait — with an existing network of regional resellers, consultants or implementation firms. Strong commercial instincts — margin, incentives, deal economics, Sell-Through mechanics, and conflict resolution. CRM/PRM hygiene discipline and structured QBR / forecasting cadence. Senior stakeholder presence — comfortable with VP / C-level and founder-led conversations at partners. Willingness to travel frequently across the GCC. Nice-to-Have HR-tech, fintech, or payroll-adjacent industry exposure; familiarity with WPS, GCC labor frameworks, or end-of-service benefits. Arabic language proficiency (spoken or written). Experience scaling a partner book from a handful to 50+ active partners in an emerging market. Prior exposure to PRO services, outsourcing, or BPO ecosystems in the region Employment Type Full Time Company Industry IT - Software Services Department / Functional Area BuyingPurchaseProcurementVendor Management Keywords Strategic PartnershipsRevenue GrowthPartner Relationship Manager Get real-time job updates only on our App