Senior Supervisor – Fulfilment Centre

Job Description Roles & Responsibilities Own daily and weekly work plans aligned with the projections Lead KATA discussions with concept and planning teams for inbound releases and replenishments. Conduct Control Tower reviews and publish SLA performance data to management. Execute outbound dispatch planning Monitor and improve individual and team productivity; coach underperforming staff. Oversee inventory accuracy both in bin and process level Support new WH projects including racking realignment and layout optimisation. Conduct regular floor walks focusing on area cleanliness, process improvement, and backlog clearance. Ensure safety awareness and SOP compliance across the team. Key Performance Indicators (KPIs) SLA compliance: Unloading SLA adherence, Handover adherence, Returns SLA adherence, Cost Per Piece (CPP) and Throughput (TP) Daily Plan vs Actual Timely closure of GRNs, Returns processing Customer complaints tracking and RCA Desired Candidate Profile Advanced warehouse operations management Hands on experience on MS Excel, reports Data-driven SLA and KPI reporting Cross-functional coordination (planning, concepts, transport) KATA and lean problem-solving Team leadership and coaching Employment Type Full Time Company Industry LogisticsTransportationWarehousingCourier Department / Functional Area LogisticsSupply Chain Keywords Warehouse OperationsWMS/OMS SystemsShift ManagerProcess ImprovementTeam LeadershipFulfilmentOperations Supervisor Get real-time job updates only on our App