Shopping Experience Assistant - Cashier | Retail | IKEA Jebel Ali

Job Description Roles & Responsibilities The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to ensure customers receive professional and friendly assistance. This role requires a focus on maintaining accurate financial transactions and efficient customer service operations, especially at the Returns & Exchange desk. Success in this role involves creating a welcoming store environment, safeguarding customer satisfaction, and adhering to company procedures. The representative plays a crucial role in the customer shopping journey, from greeting them at the store to resolving product and transaction-related queries. What You Will Do: Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available. Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues. Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction. Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly manner. Make announcements or pages to customers (parents) for issues in the playroom or general announcements. Follow SOPs for cash handling, receiving payment by various methods (cash, cheque, credit cards, etc.). Compute and record transactions ensuring 100% accuracy for all register transactions. Count and record the float before and after trading to ensure accurate cash handling. Ensure the Returns & Exchange desk is viewed as quick and easy by customers. Handle returns and exchange issues using judgment and management guidelines. Inform management about product faults or safety issues from Returns & Exchange desk feedback. Prepare reports of transactions for reconciliation and analysis of store performance Ensure child safety is a priority in Smaland, providing a safe environment for children. Adhere to all system procedures as per policy and complete booking of IKEA services. Brief Duty Manager on complaints requiring management assistance. Desired Candidate Profile Required Skills To Be Successful: Proactivity and problem-solving skills. Excellent communication and interpersonal abilities. Fluency in English; proficiency in Arabic preferred. Customer-focused mindset with accountability and teamwork abilities. What Qualifies You For The Role: High School diploma. Minimum 2 years of experience in a similar role. Excellent communication and interpersonal skills. Good command of English language; Arabic language is preferred. Employment Type Full Time Company Industry Retail Department / Functional Area Store Operations (For Retail Industry) Keywords Retail AssistantCustomer ServicePoint Of Sale POSFront-End AssociateTransaction ProcessingRetail OperationsTill OperatorCashier Get real-time job updates only on our App