Villa Hostess

Job Description Roles & Responsibilities Job Description Maintain complete knowledge of: -Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code - Restaurant reservation procedures - Daily house count, arrivals, departures, VIP s - Scheduled in-house group activities, locations and times - All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation /cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and insuring guest satisfaction. Monitor guests reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. Desired Candidate Profile Qualifications Diploma or degree in vocational hospitality Ability to focus attention on guest needs, remaining calm and courteous at all times Strong interpersonal and problem solving abilities Ability to work well under pressure in a fast paced environment Ability to work cohesively and collaboratively as part of a team 1 year or more experience in a 5 star hotel Confidently can communicate in English and Russian. Additional language is a plus Company Industry HotelsHospitality Department / Functional Area ChefsF&BHousekeepingFront Desk Keywords Villa Hostess Get real-time job updates only on our App