Senior Operations & Strategy Specialist

Job Description Roles & Responsibilities In this highly autonomous role, you will combine macro-regional strategic thinking with hands-on local execution to optimise key business metrics, enhance customer experience, and scale operations. You will work closely with cross-functional teams while leveraging data insights to drive impactful business decisions. Strategy & Business Growth Own and manage the Intercity business performance in Morocco. Monitor and analyze weekly KPIs such as Rides, GMV, and Net Revenue to identify opportunities and performance gaps. Develop and implement data-driven growth strategies and run MVP experiments to validate new initiatives. Execute both local and macro-regional growth initiatives to scale the business. Data & Analytics Conduct structured data analysis using SQL, Excel/Google Sheets, and Tableau. Perform market and pricing analysis to understand competitive dynamics and marketplace balance. Translate complex datasets into actionable insights and strategic recommendations. Customer & Market Insights Conduct field research, market analysis, and interviews with riders and drivers to better understand local market dynamics. Identify opportunities to improve customer satisfaction and marketplace efficiency. Support localized CRM campaigns and marketing initiatives. Cross-Functional Collaboration Work closely with Operations, Marketing, Product, and Country Leadership to align strategies and priorities. Coordinate the rollout of product experiments and operational improvements. Identify and clearly report product issues or bugs to the product team. Government Relations & Compliance Navigate local regulatory frameworks, including government relations, legal, and tax considerations (e.g., GMV-related tax risks). Support compliance and ensure the business operates effectively within local regulations. Desired Candidate Profile Location: Currently based in Morocco. Languages: Fluency in English, French, and Arabic (spoken and written). Education: Bachelor s degree or equivalent. Experience 4+ years of relevant experience in business development, operations, strategy, or market expansion. 1 3 years of experience in tech-driven industries such as ride-hailing, mobility, delivery, logistics, or marketplace platforms. Demonstrated ability to drive measurable business growth and deliver results. Technical Skills Strong analytical skills with SQL and Excel / Google Sheets. Methodologies Experience with MVP testing, iterative product development, and data-driven experimentation. Ability to conduct customer research and market analysis. Company Industry InternetE-commerceDotcom Department / Functional Area Corporate PlanningConsultingStrategyM&A Keywords Senior Operations & Strategy Specialist Get real-time job updates only on our App