Head of E-Commerce Operations

Job Description Roles & Responsibilities Lead and oversee all e-commerce operations, ensuring efficient execution across the online marketplace. Manage the end-to-end customer journey, from website interaction and order placement through fulfillment, delivery, returns, and post-purchase support. Develop and implement operational strategies to drive business growth, improve profitability, and enhance customer satisfaction. Lead and manage cross-functional teams including Sales, Customer Service, Merchandising, Inventory Control, Fulfillment, and Logistics. Establish and monitor operational KPIs to ensure business objectives are achieved. Develop and execute inventory management strategies to optimize stock levels, reduce holding costs, and minimize stock shortages. Ensure accurate product listings, pricing, promotions, and catalog management across the platform. Drive operational efficiency by continuously improving order management and fulfillment processes. Oversee warehousing, fulfillment, logistics, and last-mile delivery operations to ensure timely and cost-effective service. Manage relationships with logistics partners, carriers, suppliers, and third-party service providers. Analyze sales performance, customer behavior, operational trends, and business metrics to identify growth opportunities. Collaborate with Marketing and Commercial teams to support promotional campaigns, product launches, and revenue-generation initiatives. Develop and implement customer experience improvement programs to increase customer retention and loyalty. Ensure compliance with company policies, operational standards, and applicable regulatory requirements. Prepare and present regular operational, commercial, and performance reports to the Chief Operating Officer (COO). Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and continuous improvement. Desired Candidate Profile Education Bachelor's Degree in Business Administration, E-Commerce, Marketing, Supply Chain Management, Operations Management, or a related field. MBA or relevant professional certifications will be an added advantage. Experience Minimum 7 years of experience in E-Commerce, Marketplace Operations, Retail Operations, or Digital Commerce. At least 3 years in a leadership or managerial role overseeing multiple operational functions. Proven experience managing online marketplaces, multi-vendor platforms, or large-scale e-commerce operations. Experience with platforms similar to Amazon, Noon, Shopify, Magento, WooCommerce, or other marketplace ecosystems. Technical Competencies Strong understanding of e-commerce operations, fulfillment, inventory management, logistics, and customer experience management. Experience with ERP, OMS (Order Management Systems), WMS (Warehouse Management Systems), and CRM platforms. Strong analytical capabilities with the ability to interpret operational and commercial data to drive decision-making. Advanced proficiency in Microsoft Excel and reporting tools. Leadership Competencies Strong leadership and people management skills. Strategic thinker with excellent business acumen. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making capabilities. Excellent stakeholder management and communication skills. Results-oriented mindset with a strong focus on operational excellence and continuous improvement. Language Requirements Fluency in English (written and spoken) is required. Arabic language skills are considered an advantage. Reporting Line Reports directly to the Chief Operating Officer (COO). Employment Type Full Time Company Industry Retail Department / Functional Area LogisticsSupply Chain Keywords Global Head Of E-commerce OperationsE-commerce PlatformsTeam LeadershipSenior E-commerce Operations ManagerE-commerce Fulfillment ManagerDirector Of E-commerce OperationsChief Operating Officer E-commerceFulfillmentAmazon AWSShopify Get real-time job updates only on our App