Operations Supervisor

Job Description Roles & Responsibilities Manage end-to-end ocean freight shipments (FCL and LCL), import and export, from enquiry and booking through to delivery and file closure. Handle multiple live shipments and client accounts concurrently, tracking cut-offs, sailing schedules, and documentation deadlines across all active files. Book space with carriers, co-loaders, and NVOCCs; negotiate and confirm rates, and manage rollovers or schedule changes proactively. Prepare and verify shipping documentation – Bills of Lading (original, telex/express, Seaway), manifests, certificates of origin, and shipping instructions. Coordinate customs clearance and inland transport, liaising with clearing agents, transporters, and port/terminal systems (Jebel Ali / DP World portals). Serve as the primary operational point of contact for assigned clients, providing timely status updates and resolving issues before they escalate. Monitor and update internal tracking sheets and shipment status reports accurately and in real time. Coordinate with the commercial team on quotations and with finance on invoicing, job costing, and supplier billing. Anticipate and resolve operational exceptions – missed cut-offs, documentation discrepancies, demurrage/detention risks – with sound prioritization under pressure. Desired Candidate Profile 4–5 years of hands-on freight forwarding experience in the UAE, with a clear focus on the ocean freight division. Demonstrated ability to manage multiple shipments and clients simultaneously under deadline pressure. Strong working knowledge of the end-to-end sea freight process, FCL/LCL operations, and Bill of Lading types and release mechanisms. Familiarity with UAE customs procedures and Jebel Ali / DP World terminal and portal processes. Proficiency with MS Office (especially Excel) and freight/operations software. Excellent communication and coordination skills in English; ability to keep clients and partners informed clearly and promptly. Bachelor's degree or relevant logistics qualification preferred. Employment Type Full Time Company Industry LogisticsTransportationWarehousingCourier Department / Functional Area LogisticsSupply Chain Keywords Operations ManagerOperations LeadCross-Departmental Coordination Get real-time job updates only on our App