Emirati, Patient Relations Supervisor, HealthHub, Dubai

Job Description Roles & Responsibilities As a Patient Relations Supervisor, you will play a key role in overseeing front‑office operations, supporting Patient Relations Executives, and ensuring consistent, high‑quality service delivery across clinic locations throughout Dubai. Work Pattern Full‑time opportunities available. Clinic‑based roles across various HealthHub locations in Dubai. Rostered schedules aligned with clinic operations. Your Impact Ensure a welcoming, professional, and patient‑centred experience at clinic level. Support smooth front‑office operations and efficient patient flow. Lead and guide Patient Relations Executives to deliver service excellence. Contribute to patient satisfaction, complaint resolution, and service improvement. Strengthen trust and engagement between patients, clinic teams, and the organisation. Key Responsibilities Supervise day‑to‑day activities of Patient Relations Executives at assigned clinics. Provide hands‑on support and act as floor supervisor to ensure service standards are met. Monitor performance, waiting times, patient complaints, and service quality indicators. Support the Unit In‑Charge in front‑office operations and administrative functions. Ensure patient enquiries are converted to services in line with business targets. Oversee patient satisfaction surveys, analyse feedback, and share insights with management. Prepare and review reports, dashboards, and operational statistics as required. Support staff rostering, coverage planning, and operational effectiveness. Identify training needs and support staff development initiatives. Support the implementation of systems, tools, and initiatives that enhance patient experience. Handle escalated patient concerns with professionalism, empathy, and effective resolution. Why Emirati Patient Relations Supervisors Choose HealthHub Serve your community by shaping positive patient experiences across Dubai. Develop leadership and supervisory skills within a structured healthcare environment. Work closely with clinic management and patient experience teams. Gain exposure across multiple clinics and operational settings. Access career growth opportunities within Al‑Futtaim Health and the wider Group. Competitive compensation, health and life insurance, and generous leave benefits (pro‑rated for part‑time roles). Desired Candidate Profile Who You Are Emirati national with a valid family book (mandatory). Bachelor’s degree is required; a degree in business administration or management is an advantage. Proven experience supervising or leading administrative or patient‑facing teams. Strong background in customer service, front‑office, or patient relations roles. Excellent communication skills in Arabic and English. Confident in handling patient feedback, complaints, and service recovery. Strong leadership, organisational, and decision‑making skills. Empathetic, professional, and committed to service excellence. Comfortable working across different clinic locations in Dubai. Able to commit to a minimum of 30 hours per week across 5 working days. Employment Type Full Time Company Industry MedicalHealthcareDiagnosticsMedical Devices Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Patient Advocate SupervisorComplaint ResolutionPatient Engagement ManagerPatient Experience ManagementPatient Relations SupervisorPatient LiaisonClient Relations Manager Get real-time job updates only on our App