IT & ERP Support Officer

Job Description Roles & Responsibilities Be the first point of contact for staff Odoo questions and problems; help users complete their daily tasks across departments. Create and manage user logins, basic roles, and access rights; reset passwords and fix access issues. Enter and check data, run standard reports, and help staff find the right screens and reports. Help train and guide non-technical staff; keep simple step-by-step guides up to date. Log issues clearly and coordinate with our external Odoo partner (Elitbuzz) for anything beyond day-to-day support; follow up until resolved. Help with laptops, desktops, printers, IP phones, CCTV, biometric attendance, and office equipment. Fix common issues with Windows, Microsoft 365, email, WiFi, and VPN. Set up systems and accounts for new joiners; help site and mobile staff using Odoo on phones/tablets. Help keep office WiFi, internet, and basic network running; log calls with ISPs (Etisalat, Du) and vendors when needed. Follow the company's backup, password, and antivirus routines; make sure backups are running. Keep a simple IT asset list (laptops, accessories) and help with IT audits. Help manage Microsoft 365, Odoo, antivirus and other software access; track renewals. Coordinate with hardware and service vendors for repairs and support. Desired Candidate Profile Any Odoo certification or completed Odoo training course. Basic knowledge of Tally (finance software). Familiarity with biometric attendance / access-control systems. Experience with remote-support tools (AnyDesk, TeamViewer). Basic working knowledge of Odoo — able to navigate modules, manage users, enter data, and run reports. Good communication in English. Patient and friendly with non-technical users, willing to learn, reliable, able to follow up on issues. Experience with Windows 10/11, Microsoft 365, WiFi/printer troubleshooting, basic networking. Employment Type Full Time Company Industry ConstructionCivil Engineering Department / Functional Area IT Software Keywords Odoo ERPOdoo SupportIT SupportWindows 10/11Microsoft 365WiFi TroubleshootingVPNData EntryUser ManagementAccess RightsPassword ResetReportingBackupNetwork SupportISP CoordinationBiometric AttendanceRemotesupport ToolsAnyDesk Get real-time job updates only on our App