Ambassador (Floor Manager)

Job Description Roles & Responsibilities Proven experience in facilities management, corporate hospitality, or a similar floor/building management role. Strong organizational skills with the ability to manage multiple priorities and meeting bookings simultaneously. Excellent interpersonal and communication skills, with a natural ability to build positive relationships with stakeholders at all levels. Customer-focused mindset with experience in concierge-level or client-facing service delivery. Ability to produce clear, accurate, and timely daily reports FM findings/concerns. Proficiency in room booking systems, FM platforms, and Microsoft Office 365. High attention to detail with strong awareness of presentation standards and meeting environments. Professional presentation and personal grooming standards consistent with a 5-star hotel or luxury corporate environment at all times. Well-spoken with excellent verbal communication skills in English — articulate, confident, and professional in all interactions with guests, custodians, and stakeholders. Demonstrated ability to adapt communication style and tone to suit senior executives, VIP guests, and diverse audiences. The following standards are a mandatory selection criterion: Appearance & Grooming: Candidates must maintain an immaculate, polished appearance at all times, in line with 5-star hospitality standards. This includes adherence to the company's dress code policy, well-maintained attire, and a professional appearance that reflects the prestige of the corporate environment. Verbal Communication: Candidates must demonstrate fluent, clear, and professional spoken English. The ability to articulate clearly, use appropriate business language, and communicate with warmth and confidence is essential — whether welcoming a VIP guest, briefing a meeting custodian, or liaising with senior management. Conduct & Etiquette: Candidates are expected to uphold the highest standards of professional etiquette — courteous, composed, and solution-oriented in all circumstances, including under pressure. Brand Representation: As a visible representative of the organization on the corporate floor, the Floor Manager must embody and project the company's values and image to all internal and external stakeholders. Desired Candidate Profile A minimum of 3-5 years of progressive experience in a similar guest-facing or floor management role within the hospitality or luxury retail sector. Demonstrated leadership abilities with a proven track record of motivating and developing teams to achieve service excellence. Exceptional communication and interpersonal skills, enabling effortless interaction with a diverse international clientele and team. A strong understanding of luxury service standards and a passion for creating memorable guest experiences. Employment Type Full Time Company Industry RecruitmentPlacement FirmExecutive Search Department / Functional Area Top ManagementSenior Management Keywords Customer Experience ManagerService ExcellenceProblem SolvingCustomer SatisfactionFront Of House ManagementService DirectorTeam LeadershipStaff Training Get real-time job updates only on our App