Senior Manager - Account Maintenance Unit (AMU)

Job Description Roles & Responsibilities We are seeking an experienced Senior Manager – Account Maintenance Unit (AMU) to lead account maintenance operations, ensuring operational excellence, regulatory compliance, and exceptional service delivery across the customer account lifecycle. This is a full-time position based in Qatar. QUALIFICATIONS & EXPERIENCE Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, or a related field (Master's degree is an advantage) 10–15 years of banking operations experience, including a minimum of 5 years in a managerial or leadership role Extensive experience in account maintenance, customer onboarding, account administration, CIF management, or retail banking operations Proven experience managing high-volume operational teams within a regulated financial institution Strong knowledge of KYC, AML, FATCA, CRS, Customer Due Diligence (CDD), and banking regulatory requirements Professional certifications in Banking, Operations, Risk Management, or Compliance are highly preferred Hands-on experience with Core Banking Systems (Temenos T24, Finacle, Flexcube, or equivalent) SKILLS & COMPETENCIES Expertise in leading account maintenance operations while ensuring service quality and operational efficiency Capable of managing customer account updates, mandates, authorized signatories, restrictions, and account lifecycle activities Adept at driving operational excellence through process optimization, automation, and continuous improvement initiatives Experience implementing operational controls, monitoring risk indicators, and ensuring compliance with internal and regulatory requirements Proficiency in preparing management dashboards, operational reports, and performance metrics to support informed decision-making Effective leadership in coaching teams, optimizing resources, and fostering a culture of accountability and customer service excellence Strong stakeholder management skills with the ability to collaborate across Operations, Branches, Compliance, Risk, Legal, and IT functions Desired Candidate Profile . Employment Type Full Time Company Industry Engineering Design & Consulting Department / Functional Area FinanceTreasury Keywords Senior Manager Account Maintenance UnitAMUAccount Maintenance UnitKYCAMLFATCACRSCustomer Due Diligence CDDBankingOperationsRisk ManagementCompliance Get real-time job updates only on our App