CUSTOMER SERVICE AGENT – CARGO OPERATIONS

Job Description Roles & Responsibilities We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar. QUALIFICATIONS & EXPERIENCE Bachelor's degree or equivalent qualification Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements Experience using cargo management systems and Microsoft Office applications Fluency in English is required; Arabic language proficiency is an advantage SKILLS & COMPETENCIES Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation Capable of coordinating cargo reservations, shipment tracking, and customer enquiries Adept at preparing cargo invoices, revenue documentation, and operational reports Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards Proficiency in maintaining accurate shipment records and updating cargo management systems Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders Strong attention to detail with excellent communication, problem-solving, and customer service capabilities Desired Candidate Profile . Employment Type Full Time Company Industry Engineering Design & Consulting Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords CUSTOMER SERVICE AGENT CARGO OPERATIONSAir Cargo OperationsCustomer Service AgentCustomer ServiceCargo BookingShipment AcceptanceAir WaybillAWBCargo ReservationsShipment Tracking Get real-time job updates only on our App