Customer Service Executive

Job Description Roles & Responsibilities Gulf Processing Industries LLC (GPI) is seeking a professional Customer Service Executive to join our dynamic team in Dubai. The CS will be reporting to the Customer Service Manager and play a critical role in driving excellent Customer Service. To manage complete order processing to dispatch process and service GPI customers at a level of quality above expectations and to ensure that GPI services and relations with external and internal customers are at the highest level of quality and efficiency. Desired Candidate Profile Ensure Sales order process for customers and also from specific market to market. Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests, promptly Managing systematic approach to capture, evaluate and report issues / opportunities brought forward by customers, eg. Periodic surveys measuring KPIs, OTIF Ensure sufficient quality information is provided to the customers through periodic reports. 100% compliance with Supply Chain Ensurement. Ensure 100% compliance with legal legislations and documentation requirement Monthly/Weekly Order to Shipment sheet KPI: CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time. Qualifications: Experience: Minimum 4-6 years of experience in similar field. Education: Bachelor’s degree from any discipline. Employment Type Full Time Company Industry FMCGFoodsBeverages Department / Functional Area LogisticsSupply Chain Keywords Client Services ExecutiveCustomer Support SpecialistCustomer RelationsCustomer Care RepresentativeProblem SolvingProduct KnowledgeOrder Processing Get real-time job updates only on our App