Voice of Customer Executive

Job Description Roles & Responsibilities We are seeking a highly analytical and customer-focused Executive – Customer Experience & Voice of Customer (VOC) to lead and manage end-to-end customer feedback and survey programs across the organization. The ideal candidate will be responsible for driving customer-centric initiatives through structured feedback collection, advanced data analysis, actionable insights, and cross-functional collaboration. This role requires strong expertise in survey platforms, customer insights, stakeholder management, and executive reporting to support strategic business decisions and continuous improvement initiatives. Key Responsibilities Manage VOC and customer feedback programs across multiple touchpoints Design, launch, and manage surveys for customers, tenants, visitors, and employees Manage survey platforms such as Qualtrics, Medallia, SurveyMonkey, or similar tools Analyze customer feedback data to identify trends, insights, and improvement opportunities Track and report key CX metrics including NPS, CSAT, and CES Prepare dashboards, reports, and executive presentations. Collaborate with cross-functional teams to implement customer experience improvements Support data integration, reporting, and continuous enhancement initiatives Desired Candidate Profile Requirements 5–7 years of experience in Customer Experience, VOC, Market Research, or Customer Insights Minimum 3 years of hands-on experience managing survey platforms and feedback programs Strong experience in survey design, analytics, and reporting Proficiency in Power BI, Tableau, Excel, or similar reporting tools preferred Strong communication, stakeholder management, and presentation skills Preferred Experience in real estate, hospitality, retail, telecom, or service industries Knowledge of NPS, CSAT, CES, and customer journey mapping Employment Type Full Time Company Industry TravelTourism Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Customer Relations ManagerCustomer Insights ManagerCustomer Experience ManagementClient Insights DirectorCustomer Experience LeadBusiness Insights ManagerCRM & Customer Insights Manager Get real-time job updates only on our App