Account Manager

Be the primary point of contact and build long-term relationships with clients. Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings. Develop a trusted advisor relationship with key accounts, client stakeholders. Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics/goals. Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze customer’s usage of our service. Liaise between the customer and internal teams.

Desired Candidate Profile

At least 6 months within the same role at Bosta. Quality score/KPIs: 85% and above during the last 6 months. No prior warnings.