Application Support Engineer

Job Description Roles & Responsibilities Take ownership of production issues across our platforms, including extended-hours and on-call coverage on a rotation. Investigate issues across partners, from first symptom toward root cause. Search and analyse production logs, cutting through noise to isolate the relevant events. Resolve within your scope, and escalate to the Support Lead with full evidence when an issue needs a code change, or is unclear. Triage and manage tickets in Jira, keeping issues moving, chasing owners, and keeping stakeholders informed. Write clear bug and change tickets, covering observed behaviour, evidence, suspected root cause, and references, so escalated issues arrive well-documented. Monitor platform and transaction health and flag anomalies (timeouts, retries, duplicate disbursements, velocity-control rejections) before they escalate. Communicate findings clearly to technical and non-technical audiences, without overstating what the evidence supports. Desired Candidate Profile 4+ years prior experience in technical issue resolution in a fast-paced global support team. Strong understanding of APIs and experience using Postman (or equivalent tools) for endpoint inspection and testing. Proficient in SQL for querying and validating data across multiple databases (MariaDB, PostgreSQL, or similar). General familiarity with web applications, microservices, and RESTful architectures. Comfortable working with logs, monitoring tools, and error tracking systems. Analytical mindset and strong troubleshooting skills; able to isolate problems quickly and propose next steps. Excellent communication skills with excellent written and verbal English to collaborate effectively with both Customer Support (non-technical) and Engineering (technical) teams. Programming experience in one or more of the following languages: Java or Python. A structured, evidence-first troubleshooting mindset that verifies across sources before declaring a root cause. Sound escalation judgment; knows what to resolve and what to hand up. Understanding of REST APIs, distributed systems, databases, and developer tools. Familiarity with SQL, Postman, Kibana, Jira, and Confluence. Employment Type Full-time Company Industry IT - Software Services Department / Functional Area IT Software Keywords Root Cause AnalysisApplication SupportTechnical Support SpecialistPayment GatewaysSQLPostmanKibanaBankApplication Support EngineerApplication Support Specialist Get real-time job updates only on our App