Application Support Specialist

Provide technical support for various applications, troubleshooting and resolving issues in a timely manner. Investigate and diagnose application errors, bugs, and performance issues. Communicate technical solutions and workarounds clearly to end-users. Manage and prioritize support tickets using a ticketing system. Document technical procedures, solutions, and user guides. Collaborate with development teams to escalate and resolve complex technical problems. Monitor application performance and identify potential areas for improvement. Assist in the implementation and deployment of new application features. Maintain a high level of customer satisfaction through effective support. Skills Proficiency in using and supporting Zoho applications (CRM, Desk, Projects, Books, People). Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple tasks. Detail-oriented with strong documentation skills. Experience with ticketing systems.

Desired Candidate Profile

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field. 1–3 years of experience in application support, technical support, helpdesk, or SaaS support roles. Good understanding of Zoho applications such as Zoho CRM, Zoho Desk, Zoho Projects, Zoho Books, and Zoho People. Strong troubleshooting and problem-solving skills. Ability to investigate issues and communicate solutions clearly to users. Experience working with ticketing systems or support workflows. Strong attention to detail and documentation discipline. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple support requests simultaneously. Fluency in English (Arabic is a plus). Candidate must have their own laptop. Must be a non-smoker (all types).