B2B Account Manager – F&B / HORECA

Own and manage an assigned portfolio of B2B buyers across the F&B and HORECA sectors. Build strong relationships with business owners, procurement managers, purchasing teams, and key decision-makers. Act as the primary point of contact for account-related matters, ensuring timely resolution of buyer concerns. Conduct regular account reviews and proactively identify opportunities to strengthen customer relationships. Drive repeat purchasing, order frequency, GMV growth, and increased wallet share across assigned accounts. Identify upselling and cross-selling opportunities based on buyer requirements and purchasing patterns. Monitor account performance against monthly commercial targets. Work closely with suppliers and internal teams to improve product availability, pricing competitiveness, and customer satisfaction. Monitor buyer purchasing activity and identify declining, dormant, or at-risk accounts. Proactively investigate reduced order frequency, customer dissatisfaction, and potential churn. Develop and execute account recovery and reactivation plans. Maintain strong engagement to maximize customer retention and lifetime value. Monitor account payment terms, outstanding dues, and credit utilization. Proactively follow up with buyers to ensure payments are collected within agreed terms. Coordinate with Finance, Credit, and Collections teams on payment risks, disputes, and overdue accounts. Identify early warning signs and escalate potential credit or collection issues before they become problematic. Maintain accurate and complete account information, activities, buyer feedback, and follow-up actions in the CRM. Track purchasing trends, account health, payment status, and engagement history. Prepare structured account reviews, recovery plans, and performance updates. Ensure every assigned account has clear ownership, documented next steps, and regular follow-up. Collaborate with Commercial, Operations, Finance, Customer Support, and Product teams. Coordinate the resolution of order issues, pricing concerns, delivery challenges, and payment disputes. Ensure buyer issues are followed through to resolution rather than simply escalated.

Desired Candidate Profile

Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field. Minimum 3 years of proven B2B Account Management or Key Account Management experience. Strong preference for candidates with UAE experience in F&B distribution, HORECA supply, foodservice procurement, hospitality supply chains, or B2B marketplaces. Demonstrated experience managing an existing portfolio of commercial accounts. Proven ability to improve customer retention, increase account revenue, and resolve commercial issues. Good understanding of invoicing, payment terms, receivables, and customer credit management. Proficiency in CRM systems, preferably Zoho, Salesforce, or HubSpot, and Excel. Strong communication, negotiation, problem-solving, and relationship management skills. Professional fluency in Arabic and English is highly preferred. UAE driving licence is an advantage. Ownership mentality and commercial mindset. Proactivity and analytical thinking skills. Execution capability and customer focus. Employment Type Full-time

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