Collection Specialist

In this role, you will own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company’s cash-flow health. You will work closely with the finance, risk, and operations teams to solve payment issues, escalate cases when needed, and maintain high-quality customer communication. This role suits someone hands-on, organized, and comfortable in a fast-moving startup environment. Responsibilities Manage a portfolio of overdue accounts using collection best practices to minimize risk exposure Follow structured collections workflows and suggest improvements where needed Negotiate payment plans and settlements in line with company policy and credit risk guidelines Assess client payment behavior and flag high-risk accounts early Track payments, update internal systems, and ensure data accuracy Prepare daily and weekly reports on collections and credit risk performance Collaborate with finance, legal, and risk teams on escalations Support dispute resolution by coordinating with internal departments Maintain professional, customer-focused communication in all interactions Identify trends and risks and flag issues early to management Help build efficient credit control processes as the team scales Apply skip-tracing techniques Desired Candidate Profile ✅ 2–5 years of experience in B2B credit control, collections, or financial operations (B2B lending / Fintech / Financial Services) Bonus: Experience working with SME clients ✅ Strong understanding of credit risk, credit products and payment terms enforcement ✅ Strong communication and negotiation skills ✅ Excellent follow-up, accuracy, and attention to detail ✅ Ability to work with CRM/collection tools and Excel ✅ Comfortable with a fast-paced, performance-driven environment ✅ Professionalism and empathy when handling sensitive client cases ✅ Fluency in English and Hindi. Arabic is a plus Employment Type Full-time