Credit Controller

The Credit Controller is responsible for managing the company’s accounts receivable and credit control activities, ensuring timely collection of outstanding receivables, maintaining accurate customer accounts, and minimizing credit risk and overdue balances. This position is reporting to CFO and managing small receivable team. Key Responsibilities Monitor customer accounts and ensure invoices are issued accurately and on time. Follow up on outstanding invoices and ensure timely collection of receivables. Contact customers by email and telephone regarding overdue payments and payment commitments. Maintain an up-to-date Accounts Receivable Aging Report and closely monitor overdue balances. Prepare and follow up on daily, weekly, and monthly collection targets. Ensure rebate agreements/contracts are finalized in coordination with the Commercial Team, and accurately reconcile and allocate rebates on a monthly basis. Reconcile customer accounts and investigate and resolve payment discrepancies. Allocate customer payments accurately and on a timely basis. Identify disputed invoices and coordinate with Sales, Operations, Finance, and other relevant departments to resolve disputes and coordinate with legal team for legal actions, if any. Escalate long-outstanding or high-risk accounts to management and recommend appropriate action. Monitor customer credit limits and payment terms and highlight potential credit risks. Support the review and approval of customer credit applications in accordance with company policies. Maintain proper documentation of customer communications, payment commitments, disputes, and collection actions. Prepare regular reports on outstanding receivables, overdue accounts, collection performance, and credit exposure. Assist with month-end and year-end closing activities related to accounts receivable. Support cash-flow forecasting by providing accurate information on expected customer collections and provide monthly collections targets to sales team. Ensure compliance with company credit control policies, procedures, and internal controls. Coordinate with external parties, auditors, and legal teams when required for collection-related matters. Maintain professional relationships with customers while ensuring effective and firm collection practices. Continuously review the credit control process and recommend improvements to strengthen collections and reduce overdue receivables. Key Performance Indicators (KPIs) Collection achievement against monthly targets. Reduction in overdue receivables. Days Sales Outstanding (DSO). Number and value of long-outstanding accounts. Accuracy and timeliness of payment allocation and account reconciliation. Resolution time for customer disputes. Bad debt / doubtful debt levels. Compliance with company credit control procedures.

Desired Candidate Profile

Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or a related field. Professional accounting qualifications such as ACCA, CIMA, AAT, or equivalent would be an advantage. Previous experience in credit control, accounts receivable, collections, or a similar finance role. Good understanding of accounting principles and accounts receivable processes. Experience with ERP/accounting systems and Microsoft Excel. Strong numerical and analytical skills. Good communication, negotiation, and customer relationship management skills. Ability to handle difficult payment discussions professionally and effectively. Ability to work independently and coordinate effectively with internal departments. Arabic speaking would be an advantage Employment Type Full-time

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