Customer Service / Real Estate

ResponsibilitiesClient Communication: Respond to inquiries via phone, email, and chat, ensuring a courteous and empathetic approach.Contract & Account Management: Handle contract preparation processes, process client payments, and track the status of accounts.Issue Resolution: Clarify customer complaints, identify the cause, and implement efficient solutions to ensure satisfaction.After-Sales Support: Guide clients through the customer lifecycle, providing project updates, expected delivery dates, and handover documentation.CRM & Reporting: Maintain accurate and detailed records of customer interactions, profile changes, and daily activity reports.