Customer Support Representative - Supporting the Middle East Region

The primary function of this role is to provide commercial support for a portfolio of project business customers across the EMEA region, with a particular focus on supporting customers and operations in the Middle East. The role interfaces with customers and internal stakeholders via email, phone, chat, and case management tools to ensure excellent customer service and operational execution. Main

Responsibilities

• Handles inquiries via phone, chat and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies Complaint handling Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project Handles a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines Fosters an environment which promotes Eaton s goals and philosophy, encourages continuous improvement and builds customer relationships

Desired Candidate Profile

Bachelor s degree (BSC/BA) 1-3 years of experience in customer support English language knowledge (minimum B2 level) Basic MS Office SAP/Oracle knowledge or any Case Management Tool is would be an advantage Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, and a problem-solving mindset