Data Analytics & Quality Specialist

Job Description Roles & Responsibilities At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. Desired Candidate Profile Experience 1 2 years of experience in data analysis, data quality, quality assurance, service improvement, IT service management, knowledge management. Experience developing reports, dashboards, and management insights using Power BI, Excel, or similar tools. Practical knowledge of ITIL practices and ITSM processes. Education and Qualifications University degree or diploma in Data Science, Data Analytics, Computer Science, Information Technology, Engineering, Business Analytics, Statistics, or a related discipline. Certification or training in Microsoft Power BI, Excel, Python, R, SQL, data analytics, or data visualisation is an advantage. ITIL certification Lean Six Sigma, Quality Management, or Service Management certification is an advantage. Knowledge and Technical Skills Proficiency in Excel and Power BI for data analysis, reporting, and dashboard development. Working knowledge of Python and R for data cleaning, analysis, visualisation, and automation. Basic knowledge of HTML and Microsoft 365 tools, including SharePoint and Teams. Understanding of data analysis, data quality, statistical methods, and trend identification. Ability to identify inaccurate, incomplete, duplicated, or inconsistent data. Understanding of ITIL practices, ITSM operations, and continuous service improvement. Knowledge of AI, automation, networks, and application support is an advantage. Functional Skills Reporting and data analysis Data quality and assurance Audit and compliance management KPI and performance measurement Process and service improvement Root-cause and trend analysis Problem-solving and critical thinking Project and action management Stakeholder management Communication and presentation Teamwork, adaptability, and attention to detail Company Industry IT - Software Services Department / Functional Area QualityTestingQAQCInspector Keywords Data Analytics & Quality Specialist Get real-time job updates only on our App