E-Commerce Supervisor B2C

Job Description Roles & Responsibilities Supervise daily e-commerce operations for the Home & Office business across the company website, mobile app, marketplaces, and partner platforms. Ensure accurate product listings, pricing, promotions, inventory visibility, and seamless order processing across all digital channels. Coordinate with Supply Chain, Warehouse, Logistics, Customer Service, and IT teams to ensure timely order fulfillment and issue resolution. Monitor sales performance, order fulfillment, customer satisfaction, and operational KPIs, implementing corrective actions where required. Support the execution of online campaigns, product launches, and promotional activities to drive sales growth. Supervise and guide the e-commerce operations team, ensuring productivity, service excellence, and compliance with company standards. Prepare regular reports on sales, operational performance, customer insights, and improvement opportunities. Desired Candidate Profile Bachelor's degree in Business Administration, Marketing, E-commerce, Digital Commerce, or a related field; professional certifications in Digital Marketing, E-commerce, or Analytics are an added advantage. 4-8 years of experience in e-commerce or digital commerce operations, including at least 1 year in a supervisory or team leadership role. Experience in FMCG, retail, home delivery, or omnichannel operations, with exposure to managing company-owned e-commerce platforms and online marketplaces. Strong knowledge of e-commerce platforms, SAP/ERP systems, CRM, Google Analytics, digital merchandising, inventory management, and order fulfillment processes. Proven ability to supervise teams, coordinate cross-functional stakeholders, and deliver a seamless customer experience across digital channels. Strong analytical, problem-solving, and organizational skills with proficiency in Microsoft Excel, reporting, and performance analysis. Excellent communication and interpersonal skills with the ability to manage multiple priorities in a fast-paced environment. Employment Type Full Time Company Industry FMCGFoodsBeverages Department / Functional Area SalesBusiness Development Keywords E-commerce Team LeadDigital Sales SupervisorDigital MarketingCustomer Relationship Management CRME-commerce ManagementDigital Commerce Lead Get real-time job updates only on our App