End User Support Services Staff (Field)

Job Title: End User Support Services Staff (Field)

Location

Field Support -Qatar Experience 5 +yrs Duration 12 months Minimum

Education

Bachelor's Degree in Information Technology / Computer Science or related field. Mandatory Certifications:CompTIA A+ (Mandatory) ITIL Foundation (Mandatory) Microsoft 365 Certified (Mandatory) CCNA - Cisco Certified Network Associate (Mandatory) Required

Experience

Minimum 4+ Years of experience in Desktop Troubleshooting and Field / End-User Support .Strong hands-on experience in Windows Environment (Windows 10/11), Hardware & Software Installation and Configuration. Expertise in troubleshooting MS Office 365, Outlook, Printers, Scanners, and Laptops/Desktops. Knowledge of Basic Networking, LAN/WAN, TCP/IP, DNS, DHCP, and VPN. Experience with Active Directory (AD), User Account Management, and Group Policies. Experience in Ticketing Tools (ServiceNow / ManageEngine / BMC). Ability to work in field locations and provide VIP user support. Language

Requirements

• Fluent in English and Arabic (Mandatory) - Must be able to communicate with end-users in both languages
• CV Submission

Requirements

• Must submit Bilingual CVs (One in Arabic + One in English)
• Must attach valid copies of CompTIA A+, ITIL Foundation, Microsoft 365 & CCNA Certificates
• Applications without certificates will not be considered

Key Responsibilities

• Provide Field & Onsite End-User Support for Hardware, Software, and Network-related issues
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Outlook, Printers, and LAN/WAN connectivity
• Perform IMAC Activities (Install, Move, Add, Change) for IT equipment and peripherals
• Maintain accurate IT Asset Inventory and documentation of all field activities
• Log all incidents and service requests in the ticketing system and ensure closure within SLA. Escalate complex issues to L2/L3 teams and coordinate for timely resolution
• Provide technical support for meetings, conference rooms, and user training as required
• Desired Candidate Profile

Education

Experience

Requirements

• Fluent in English and Arabic (Mandatory) - Must be able to communicate with end-users in both languages
• CV Submission

Requirements

• Must submit Bilingual CVs (One in Arabic + One in English)
• Must attach valid copies of CompTIA A+, ITIL Foundation, Microsoft 365 & CCNA Certificates
• Applications without certificates will not be considered