Enterprise Platforms Analyst

Role Purpose Own and operate assigned enterprise platforms, ensuring they are reliable, secure, and business-aligned while translating strategy into delivery and operations , Act as the accountable owner bridging strategy, operations, integration, and stakeholder engagement to maximize platform value. Key Accountability Areas Key Activities Platform Product Ownership & Roadmap Delivery Own the lifecycle of assigned enterprise platform(s), translating Section Head strategy into actionable product backlogs and releases. Define features, prioritize enhancements, and oversee execution to ensure platforms deliver measurable business value. Operational Excellence & Service Reliability Ensure the stability, availability, and performance of platforms by applying ITSM practices and proactive capacity planning. Oversee incidents, changes, and releases, embedding continuous monitoring and improvement practices. Integration & Interoperability Enablement Manage platform integrations with ERP, data, analytics, and third-party systems using approved enterprise standards. Validate API design, middleware flows, and data models to ensure consistent, secure, and reliable connectivity. Compliance, Security & Configuration Control Maintain configuration baselines, enforce access controls, and ensure platforms comply with enterprise security and audit requirements. Provide audit-ready documentation, traceability for changes, and evidence of compliance for all platforms. Stakeholder & Vendor Engagement Act as the single point of contact for business stakeholders and vendors on assigned platforms. Manage requirements trade-offs, validate releases with users, and ensure vendor deliverables meet enterprise standards. Reporting & Continuous Improvement Provide regular updates on roadmap progress, operational metrics, risks, and issues. Escalate blockers and dependencies requiring Section Head or enterprise-level intervention. Maintain platform runbooks, design patterns, and documentation in the enterprise knowledge base. Drive improvement initiatives to enhance usability, performance, and cost-efficiency of the platforms. Policies, Processes and Procedures Conduct day-to-day activities while ensuring compliance to policies and procedures Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement.

Desired Candidate Profile

Knowledge and Experience No prior experience is required. Education and Certifications A bachelor s degree in Engineering, Computer Science, Information Technology (IT), or equivalent is required. Preferable certifications: in enterprise platforms and application ecosystems, including ITSM platform certifications (i.e., ServiceNow Administrator or ITSM Implementation Specialist) , Agile certifications such as Scrum Master, PMI-ACP, or SAFe, to support modern delivery practices across enterprise platforms and integration initiatives.