Expert Service Operations

Job Description Roles & Responsibilities To assure SITA's competitive strength and business growth globally. Perform all Service Operations activities according to SITA standards and procedures. Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization. To manage and assist the Service Operations team. WHAT YOU'LL DO Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems. Monitor network performance and ensure high availability and reliability of network systems. Configure and maintain network devices such as routers, switches, firewalls, and load balancers. Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats. Collaborate with other IT teams to design and implement network solutions that meet business requirements. Perform network upgrades and patches to ensure the latest security and performance enhancements are in place. Document network configurations, processes, and procedures for future reference and compliance purposes. Provide technical guidance and mentorship to junior network engineers and support staff. Desired Candidate Profile WHO YOU ARE MUST TO HAVE Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support. Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS. Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC. Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet. Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. At least one of relevant certifications such as CCNP, CCIE, JNCIP Paloatlo Professional Network Security Professional is a must NICE TO HAVE: Expert knowlege and hands on experience in security networking ( Cisco ASA, Paloalto, Fortinet ) Experience in Legacy and SDWAN Experience in cloud networking and hybrid cloud environments. Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc Experience with network automation tools and scripting languages such as Python or Ansible is a great plus CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork Company Industry IT - Software Services Department / Functional Area IT Software Keywords Expert Service Operations Get real-time job updates only on our App