Fixed NW Config. & Support Tech Sr. Specialist

2nd Line Technical support for Data services, and supporting relevant teams. Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions. Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame. Implementing all configuration changes on all relevant nodes, following operations guidelines. Acceptance and testing for new nodes & services implemented. Implementing S/W corrections/patches and upgrades for all relevant nodes & services. Interfacing and communicating with vendors, to track and follow up for the escalated problems. Ensuring Highest Quality of service delivered to customers. Applying relevant appropriate preventive actions to keep target network availability. Following agreed upon procedures and processes in all team activities. Building highest technical skills. Adequacy/compliance to company values Key Accountabilities & Decision Ownership Responsible of service support of the fixed data network as last level of escalation including international GW, Core Routers, Caching, Radius, aggregators and access DSLAMs. Responsible of service support of 3G, Enterprise & ADSL escalated customer cases. Responsible of planned activities triggered by support issues. Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access). Maintaining up-to-date devices with the latest recommended software version. Performing software and hardware upgrade for core and aggregated network devices. Responsible of Troubleshooting Mobile Internet international link & Caching problems. Ensure adherence to SLA and procedures toward other departments. Maintaining network availability, MTTR and KPIs within agreed levels. Responsible for the efficient planning, budgeting of Fixed Data Network (Spare parts & vendor support contracts) Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers. Applying security requirements to the network (scanning/upgrade/patching/hardening)

Desired Candidate Profile

Core Competencies, Knowledge, and Experience

Education

B.Sc. Degree in communication / electronics engineering Work

Experience

Minimum of 2 years; post qualification experience preferably in an ISP environment.

Technical Skills

• BS in Electronics and Communication Engineering. 2 years experience in ISP or equivalent experience
• Excellent computer skills
• CCNA, CCNP, CCNP-SP is a MUST. CCIE-SP is a plus Python knowledge is a plus
• Personal

Skills

• Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels
• Special

Requirements

A good command of written and spoken English is required.