Front Office Receptionist

Job Description Roles & Responsibilities Welcome patients and visitors in a professional and friendly manner. Handle walk-in, telephone, WhatsApp, and online inquiries. Explain treatments, services, pricing, and packages clearly and confidently. Convert patient inquiries into booked consultations and treatment packages. Schedule and manage appointments efficiently. Follow up with prospective and existing patients regarding appointments and treatment plans. Maintain accurate patient records and front desk documentation. Process billing and payments. Prepare daily and monthly reports using Microsoft Excel. Coordinate effectively with doctors, therapists, and other clinic staff. Ensure a smooth and positive patient experience at every touchpoint. Desired Candidate Profile We are looking for a proactive and customer-focused Front Desk Executive to join our healthcare clinic in Dubai. This is a front office and patient coordination role with a strong focus on converting inquiries into consultations and treatment packages. The ideal candidate should have experience in a clinic or wellness environment, excellent communication skills, and the ability to deliver outstanding customer service while supporting the clinic's growth. Requirements 2–4 years of front desk experience in a clinic, hospital, wellness center, physiotherapy clinic, aesthetic clinic, or spa. Proven ability to convert inquiries into appointments or treatment packages. Excellent spoken and written English. Confident explaining treatments, pricing, and packages to patients. Experience handling appointments, patient records, billing, and front desk administration. Good working knowledge of Microsoft Excel (data entry, formulas, reporting) and Microsoft Office. Strong customer service and sales skills. Ability to multitask in a fast-paced environment. Professional appearance and positive attitude. Strong organizational and time management skills. Excellent follow-up and communication skills. Team player with a willingness to learn and grow. High level of professionalism, integrity, and attention to detail. Preferred Experience in healthcare, wellness, Ayurvedic, physiotherapy, or aesthetic clinics. Experience working with sales targets, incentives, or patient follow-ups. Additional language skills are an advantage. Compensation & Benefits Competitive salary based on experience. Performance-based incentives. Visa and benefits as per UAE Labour Law. If you have experience in both front desk operations and patient conversion, we'd love to hear from you. Employment Type Full Time Company Industry Other Department / Functional Area SecretaryFront OfficePersonal Assistant (PA) Keywords ReceptionistCustomer ServiceFront Office ExecutiveTime ManagementProblem SolvingOffice AssistantOffice ManagementMultitasking Get real-time job updates only on our App