Full Stack Technical Lead

Job Description Roles & Responsibilities Key Responsibilities Team Leadership: Lead and mentor a team of L2 engineers. Manage ticket queues, prioritize urgent incidents, and ensure the team meets Service Level Agreements (SLAs). Advanced Troubleshooting: Perform deep-dive analysis into application failures across: Web: ReactJS state management, browser compatibility, and UI bugs. Mobile: Debugging React Native and Flutter crashes, platform-specific issues (iOS/Android), and version mismatches. Backend: Investigating Spring Boot logs, API failures, and database performance bottlenecks. Incident Management: Lead "War Room" sessions for P1/P2 incidents. Communicate technical status updates to stakeholders and business owners. Root Cause Analysis (RCA): Conduct thorough RCAs for recurring issues and work with the L3/DevOps teams to implement permanent fixes. Monitoring & Observability: Monitor system health using tools like ELK Stack, Splunk, Datadog, or New Relic. Configure alerts for API latency and mobile app crash rates. Knowledge Management: Maintain and update the technical knowledge base. Ensure support documentation for React, Flutter, and Spring Boot components is accurate. Deployment Support: Assist in the deployment of hotfixes and releases, performing post-release sanity checks across all platforms. Required Technical Skills Frontend & Mobile: Hands-on experience debugging ReactJS (Redux/Context API). Strong knowledge of mobile frameworks: React Native and Flutter (handling APK/IPA issues, Firebase Crashlytics). Backend: Solid understanding of Spring Boot architecture (Microservices, REST APIs). Proficiency in Java and JVM monitoring. Databases & Tools: Strong SQL skills for data verification and reporting. Experience with Postman for API testing and Log Aggregation tools. Infrastructure: Understanding of CI/CD pipelines (Jenkins/GitLab) and Cloud environments (AWS/Azure). Desired Candidate Profile Required Technical Skills Frontend & Mobile: Hands-on experience debugging ReactJS (Redux/Context API). Strong knowledge of mobile frameworks: React Native and Flutter (handling APK/IPA issues, Firebase Crashlytics). Backend: Solid understanding of Spring Boot architecture (Microservices, REST APIs). Proficiency in Java and JVM monitoring. Databases & Tools: Strong SQL skills for data verification and reporting. Experience with Postman for API testing and Log Aggregation tools. Infrastructure: Understanding of CI/CD pipelines (Jenkins/GitLab) and Cloud environments (AWS/Azure). Qualifications Experience: 5-8 years in technical support, with at least 2 years in a leadership or senior role. Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Soft Skills: Exceptional problem-solving skills, ability to work under pressure, and clear communication skills in English. Certifications: ITIL Foundation, AWS/Azure certifications, or Java/React certifications are a plus. Company Industry IT - Software Services Department / Functional Area IT Software Keywords Full Stack Technical Lead Get real-time job updates only on our App