General Manager Operations

Overall Business Management: Lead day-to-day operations, develop business strategies and ensure achievement of organizational objectives. Financial Performance & Profitability: Take full responsibility for P&L management, budgeting, revenue growth, cost control and contract-wise profitability. Operations Management: Oversee cleaning operations across multiple client locations, ensuring efficient service delivery, quality standards and contractual compliance. Business Development: Identify new business opportunities, secure cleaning contracts, manage tenders and quotations, and drive revenue growth. Contract Management: Oversee contract negotiations, pricing, renewals and profitability while maintaining strong client relationships. Manpower Management: Manage workforce planning, deployment, productivity, attendance, overtime and employee performance for approximately 150 employees. Client Relationship Management: Ensure customer satisfaction, timely complaint resolution, service quality and client retention. Cost Optimization: Implement effective cost-control measures covering manpower, cleaning materials, equipment, transportation and other operational expenses. Compliance & Safety: Ensure compliance with applicable UAE labour laws, health and safety regulations, and industry standards. Performance Monitoring: Establish KPIs, evaluate operational and financial performance, and submit regular management reports. Business Improvement: Identify operational inefficiencies, implement process improvements and support organizational development and business expansion.

Desired Candidate Profile

Bachelor's degree in Business Administration, Management or a related field. MBA preferred. Minimum 10–15 years of professional experience, including at least 5 years in a senior management role within the cleaning services or facilities management industry. Strong UAE experience in managing cleaning services operations is essential. Proven experience managing a workforce of 100+ employees across multiple client locations. Demonstrated success in P&L management, business development, contract costing and profitability improvement. Strong knowledge of cleaning operations, manpower planning, tendering and contract administration. Good understanding of UAE labour regulations, operational compliance and HSE requirements. Excellent leadership, negotiation, analytical and problem-solving skills. Strong communication, financial reporting and decision-making abilities. Proficiency in MS Office and management reporting systems. Employment Type Full-time

Keywords