IT Operations Engineer

Service Operations and Monitoring Monitor the health, capacity and performance of core banking, integration, API gateway, Kafka and channel workloads around the clock, using the bank's observability stack. Respond to alerts and incidents, perform first and second line diagnosis, and escalate to platform, vendor and application teams within agreed SLAs. Lead or support major incident bridges, maintain timelines and communications, and contribute to post-incident reviews and problem records. Track and report availability, SLA and SLO performance for critical banking services. Batch, End-of-Day and Job Scheduling Execute, monitor and control end-of-day, end-of-month and end-of-year processing for the core banking system and dependent applications. Manage job schedules in Control-M or equivalent, including dependencies, calendars, reruns and recovery procedures. Coordinate batch windows with payments, cards, treasury and regulatory reporting teams to protect cut-off times. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. 5–10+ years of experience in IT operations or production support within banking or regulated financial services. Proven involvement in at least one core banking go-live, migration or large platform transformation. Experience operating 24x7 mission-critical environments with strict availability and regulatory obligations. Experience working with vendors and managed service providers under defined SLAs. Technical Skills Linux/Unix and Windows Server administration and shell or PowerShell scripting. Batch scheduling with Control-M, Autosys or equivalent. ITSM tooling such as ServiceNow or BMC Remedy, covering incident, problem, change and CMDB. Observability with Dynatrace, Splunk, Grafana, Prometheus, ELK or equivalent. Exposure to Kubernetes/OpenShift, Azure, API gateways and Kafka operations. Working knowledge of Oracle databases and core banking batch architecture (FLEXCUBE preferred). Preferred Certifications ITIL 4 Foundation or higher. Red Hat (RHCSA) or Microsoft Azure Administrator. Control-M or ServiceNow administration certification.

Desired Candidate Profile

Experience Level 5-10+ years in banking IT operations or production support Key Interfaces Infrastructure and Platform Engineering, Core Banking Platform, Integration Platform, Service Desk, Information Security, vendors Skills IT Operations Banking Infrastructure Employment Type Full-time

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