IT Project Manager (Vendor & SaaS Delivery)

Job Description

IT Project Manager (Vendor & SaaS Delivery) Role Overview We are seeking an experienced IT Project Manager to spearhead our "Partnerships-Interline/Codeshare Integrations" initiative for 2026. In this role, you will act as the primary bridge between internal business units, technical teams, and external SaaS/SI partners. You will own the end-to-end delivery of complex integrations, ensuring that our vendor relationships and technical implementations align with our broader strategic business objectives. This role requires a seasoned leader who can navigate both Agile and Waterfall environments while maintaining rigorous financial and quality governance. Key Responsibilities Project Delivery: Lead complex integration projects from inception to deployment, blending Agile and Waterfall methodologies as required by project context. Vendor & SaaS Lifecycle Management: Manage the end-to-end lifecycle, including RFP processes, contract negotiation, and implementation, serving as the primary relationship owner with 3rd party SaaS OEMs and implementation partners. Stakeholder Management: Present to C-suite leadership, manage competing project priorities, and translate complex technical requirements for business sponsors. Financial & Budgetary Control: Own the business case for assigned programs, including ROI modeling, budget tracking, and management of CapEx/OpEx classifications. Quality & Governance: Oversee UAT, system readiness, and delivery governance to ensure solutions are high-quality, fit-for-purpose, and delivered on schedule. Reporting: Produce high-impact weekly status reports and steering group presentations that clearly communicate project health, risks, and milestones. Nice-to-Have Hands-on experience implementing CRM or Contact Center (IVR) systems (e.g., Genesys, NICE). Deep domain expertise in the Airline industry, either as a Project Manager or in a prior technical capacity. What We Offer Global Mobility: Support for Work Visa arrangements. Travel

Benefits

• Annual air tickets to support your travel needs
• Comprehensive Health: Full medical insurance coverage
• Financial Security: End-of-service gratuity scheme
• Work-Life Balance: Competitive paid time off (PTO) package
• Work Visa, Annual Air Tickets, Medical Insurance, Gratuity & Paid Time Off

Desired Candidate Profile

Required Qualifications Certification: Current PMP or PRINCE2 certification is mandatory.

Experience

Proven track record of managing complex projects involving internal business stakeholders, IT teams, and external 3rd party SaaS/SI partners. Technical Background: Prior hands-on experience as a Software Engineer/Developer; ability to understand the complexities of the full SDLC. Process Expertise: Strong understanding of end-to-end project execution and governance frameworks. Communication: Exceptional interpersonal skills with the ability to communicate technical complexity to non-technical stakeholders.