IT Support Engineer

Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity. Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate. Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference. Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs. Assist in the onboarding of new employees by setting up workstations and providing necessary training on IT tools. Manage user accounts and permissions, ensuring compliance with company policies and security protocols. Conduct regular system updates and patches, safeguarding against vulnerabilities and ensuring optimal performance. Collaborate with cross-functional teams to support IT project implementations and provide technical insight. Respond to service requests in a timely manner, prioritizing tasks based on urgency and impact on operations. Maintain inventory of IT equipment and supplies, overseeing procurement and lifecycle management.

Experience

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or a related discipline. Relevant professional experience in enterprise IT support, systems administration, IT infrastructure, or a similar technical role. Demonstrated experience supporting users and troubleshooting complex IT issues across hardware, software, operating systems, servers, networks, and enterprise applications

Technical Skills

• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and user/group permissions
• Practical knowledge of virtualization, storage, backup, monitoring, patch management, and print management
• Good understanding of TCP/IP, LAN/WLAN, VLANs, switching, IP addressing, and enterprise networking
• Knowledge of Google Workspace or similar enterprise productivity platforms
• Knowledge of scripting or programming languages such as PowerShell, Python, JavaScript, or similar technologies is desirable
• Knowledge of databases, APIs, web technologies, application integration, Git/version control, Linux, containers, or automation platforms is an advantage
• Practical knowledge or exposure to AI technologies and AI-enabled applications is an advantage
• Relevant certifications in Microsoft, Cisco, Fortinet, Linux, cloud computing, cybersecurity, virtualization, or related technologies will be an advantage
• Key Competencies: Strong analytical and problem-solving skills
• Excellent troubleshooting and diagnostic capabilities
• Strong communication and interpersonal skills
• Good customer-service orientation with the ability to support users professionally
• Strong documentation and organizational skills
• Ability to work independently and as part of a team
• Ability to manage multiple priorities and work effectively under pressure
• Ability to coordinate effectively with internal stakeholders and external vendors
• Willingness to participate in after-hours support and scheduled maintenance when required
• Employment Type Full-time

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